EMS- international postal Express Mail Service
1. Cancelations
You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
2. Refunds
Im happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.
3. Returns
I do not require customers to return any items. Photo evidence will be sufficient for any discussion.
4. Shipping Issues
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
5. Included shipping
Packages that have shipping included are sent via national service (Poczta Polska). Once they arrive to destined country most likely they will be taken by your local service.
https://emonitoring.poczta-polska.pl/?lang=en
Link above will let you check your shipment current status( which you should get anyway in your email once item is shipped).
shipping time can vary from 7 to even 30 days- this is something i have no power over. Whenever there will be any kind of problems regarding shipping please contact me via email or prefferable via Instagram or Twitter !
6. When Customers Change Their Minds
If an order arrives with manufacturing errors, or has other obvious errors, I’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.
7. Shipping Mishaps
Despite my best efforts to secure and protect my creations for their journey to you, occasional mishaps during shipping may unfortunately occur. Rest assured, I am committed to resolving any issues promptly and making sure you receive a product that meets the high standards I try to uphold. Your satisfaction is my priority, and I appreciate your understanding as I work diligently to address any unforeseen challenges in the shipping process.
Regarding please in case anything bad happens - do the following:
Document the Damage Immediately:
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- Upon receiving the package, inspect it for any visible damage.
- If damage is noticed, document it by taking clear photos from multiple angles. This will serve as crucial evidence
- Send it prefferably to : [email protected]
Check for Hidden Damage:
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- Sometimes, damage may not be immediately visible. Open the package and check the contents for any concealed harm.
Do Not Discard Packaging:
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- Keep all packaging materials, including the box, bubble wrap, and any other protective elements. These may be needed for inspection by the shipping carrier.
Retain Receipts and Documentation:
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- Keep all receipts and documentation related to the purchase and shipment. This includes invoices, shipping labels, and any communication with the seller or shipping company.
Insurance Claim:
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- I initiate the insurance claim process as soon as i receive all evidence of damage done to package/goods, and details.
Be Patient:
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- The insurance claim process may take some time( usually up to 30 days including weekends ).
To provide maximum chances on receiving positive decision regarding claimform, send all required info immediatly upon gathering all evidence and details or AT MOST within 24H ( i take into consideration difference in time zones).